Frequently Asked Questions
Answers to common questions about lyynx and our customer reference management platform.
General Questions
lyynx is the advocate-first customer reference management platform for B2B teams. You keep a library of customer references, share them with the prospects you choose, and let prospects ask for a conversation. The customers who act as references control how and when they take part.
B2B companies that use customer references to win deals. Sales teams use it to find the right reference quickly, customer marketing teams to manage testimonials and case studies, customer success teams to protect customer relationships, and advocates themselves to control how they are asked.
It gives sales a searchable library of references organized by industry, company size, use case and tags, a way to share relevant references with a prospect, request and approval workflows for reference calls, and a record of which references prospects viewed and contacted.
It means the product is designed around the customer who agrees to be a reference. Advocates set their own privacy level, contact method and engagement limit, own their profile once they sign in, and can withdraw consent at any time.
Yes. Anyone can use the public listing check to search by email, domain or company name, without an account, and report a listing they did not authorize.
Features and Functionality
Customer company profiles, individual reference contacts, written testimonials and quotes, video testimonials, case studies with success metrics, question and answer stories, and documents such as PDFs and presentations.
Each reference has one of three privacy levels. Public references are visible to prospects you have given access to. Approval Required references need an approved request first. Private references are visible only to your own team. You can change the level at any time.
Each advocate can set a limit on engagements per rolling 30 days. When they reach it, new requests go to your team instead of to them. A utilization report shows which references are at risk of being overused and which are underused.
View counts for each reference, download tracking for documents, prospect engagement, contact request tracking and reference utilization reports.
Prospects register and either accept your invitation or submit an access request with their name, company and role. You approve or deny each request, and access can expire.
lyynx has a REST API and signed outgoing webhooks so your own systems can read and update reference data and react to events.
Pilot, Pricing and Plans
Yes. The pilot is free for 90 days and no credit card is required to start. There is no obligation to continue.
If lyynx works for you, you can subscribe. After the pilot, founding companies pay 50% less than the regular rate for as long as they keep an active subscription. If it is not a fit, you can walk away.
For as long as you keep an active subscription. If the subscription ends, the founding rate ends with it.
Full access to the platform, direct support from the lyynx team and a say in the product roadmap.
Yes. It is limited to 50 companies so that each one gets close attention.
There is no separate free trial. The pilot is the way to start with lyynx.
lyynx has Starter, Growth, Professional and Enterprise plans. Pricing is not published during the pilot, so contact us for current pricing and what each plan includes.
Yes. You can upgrade or downgrade at any time. An upgrade takes effect immediately. A downgrade takes effect at the start of your next billing cycle.
Security and Privacy
Security is a priority for us. lyynx uses encryption of data in transit and at rest, password hashing, role-based access controls and an audit log. The details are in our security overview.
We collect only the information needed to provide the service and we never sell personal information to third parties. The Privacy Policy has the full details.
Yes. You can delete your account in your profile settings, or contact compliance@lyynx.com to request deletion. We process requests in line with applicable law.
Getting Started
lyynx is available through the 90-day pilot. Apply on the pilot page with your work email. We reply within 24 hours and set up your company account. Then you add your customer references and invite your team.
Once your company account exists, a company admin invites team members by email from Team Management and chooses what each person may do.
Yes. Pilot companies work directly with the lyynx team to get set up.
Yes. Download the free reference library template, fill it in, and import the CSV file. Imported contacts start as drafts, so nobody is published or contacted until you decide.