Frequently Asked Questions

Lyynx is built for B2B companies of all sizes that want to leverage their customer success stories more effectively. It's particularly valuable for:

• Sales teams who need quick access to relevant customer references
• Marketing teams managing testimonials and case studies
• Customer success teams coordinating reference activities
• Companies looking to generate leads through their reference library

Lyynx empowers your sales team by:

• Providing a searchable library of customer references organized by industry, company size, use case, and more
• Enabling easy sharing of relevant references with prospects
• Tracking which references prospects view and engage with
• Facilitating reference call requests with built-in approval workflows
• Capturing prospect information when they request access (lead generation)

This means your sales team spends less time searching for references and more time closing deals.

Lyynx supports a variety of reference content types:

• Customer profiles - Company information, logos, and contact details
• Text testimonials - Quotes and written endorsements
• Video testimonials - Embedded video content
• Case studies - Detailed success stories with metrics
• Q&A stories - Structured question-and-answer content
• Documents - PDFs, presentations, and other assets

Lyynx gives you granular control over who can see your references:

• Public - Visible to anyone with access to your reference library
• Approval Required - Prospects must request access, which you can approve or deny
• Private - Only visible to your internal team

You can set different privacy levels for each reference and change them at any time.

Lyynx provides comprehensive analytics to help you understand how your references are being used:

• View counts for each reference
• Download tracking for documents and assets
• Prospect engagement metrics
• Contact request tracking
• Reference utilization reports

When prospects want to access your reference library, they submit an access request that captures valuable lead information:

• Name and contact information
• Company details
• Their role and use case
• Timeline and intent signals

You can review requests, approve or deny them, and use this information to prioritize follow-up. This turns your reference library into a lead generation tool.

Lyynx offers flexible pricing plans to fit businesses of all sizes:

• Starter - For small teams getting started with reference management
• Professional - For growing teams with lead generation needs
• Business - For larger organizations with advanced requirements
• Enterprise - Custom solutions for large enterprises

Visit our pricing page for current pricing and feature details.

Yes! We offer a free trial so you can explore Lyynx and see how it works for your team before committing. No credit card is required to start your trial.

Absolutely. You can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to additional features. When you downgrade, the change takes effect at the start of your next billing cycle.

Yes, security is a top priority for us. Lyynx implements industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication with password hashing
• Role-based access controls
• Regular security assessments
• Secure hosting infrastructure

We take your privacy seriously. We only collect information necessary to provide our services, and we never sell your personal information to third parties.

For complete details, please read our Privacy Policy.

Yes. You have the right to request deletion of your personal data. You can delete your account through your profile settings, or contact us at compliance@lyynx.com to request data deletion. We will process your request in accordance with applicable laws.

Getting started with Lyynx is easy:

1. Click the "Get Started" button on our homepage
2. Create your account with your email or sign in with LinkedIn
3. Set up your company profile
4. Start adding your customer references

Once you've created your company account, you can invite team members from the Team Management section in your settings. Simply enter their email addresses and they'll receive an invitation to join your Lyynx account.

Yes! All plans include email support to help you get started. Business and Enterprise plans include priority support and dedicated onboarding assistance to ensure your team gets the most out of Lyynx.